Fact Based List:
Survey: Consumers favor Yelp for physician reviews
Submitted by Anonymous on Fri, 11/21/2014 - 17:16
- Among respondents who indicated they use online reviews, 61% reported they use them before selecting a physician
- Almost half of the survey respondents (44%) said they would consider going to an out-of-network physician if his or her reviews were better than those of in-network physicians.
- The top three sites used to read patient reviews are Yelp (selected by 27% of respondents), Healthgrades (26%) and RateMDs (26%).
- The most sought-after general information while researching patient reviews is quality of care, followed by ratings and patient experience.
- The most in-demand information related to delivery of care is accuracy of diagnosis, followed by listening skills and explanation skills.
- The administrative information patients seek the most includes wait times, staff friendliness and ease of scheduling.
- The common concern physicians have with online reviews is exposing themselves to scrutiny or negative reviews.
- Patients' top motivations for writing reviews are helping other patients, posting positive experiences and posting negative experiences.
Notes: List based on research by Software Advice, see the full report at www.softwareadvice.com/medical/industryview/online-reviews-report-2014.
Source: Becker's Hospital Review
Source URL: http://www.beckershospitalreview.com/hospital-physician-rela...
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